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ITIL® Foundation — IT Service Management Fundamentals
In this training, you will first discover key concepts related to value, co-creation, products and services, and service relationships. You will then explore the four fundamental dimensions of service management. The program also covers how the Service Value System works, along with the ITIL value chain. Next, you will cover general and service management practices, with a particular focus on incidents, changes, and problems. You will examine the challenges of governance, continual improvement, and guiding principles. Finally, the session concludes with a mock exam and complete preparation for the official certification. The entire program is delivered in an online format and is spread across 3 sessions of 3 hours each.
ITIL Managing Professional Track
This module first covers the Create, Deliver & Support stream, training you in the design and support of IT services. You will then tackle the Direct, Plan & Improve module, focused on steering, planning, and continual improvement.
ITIL Foundation Bridge — Transition to ITIL (Version 5)
This training first provides an overview of the changes and structure of the ITIL framework in its Version 5. You will discover new key concepts such as the product approach, user experience, and AI governance. The program also establishes the mapping between the ITIL 4 certifications you already hold and the new Version 5 modules. Finally, the session includes targeted preparation for the ITIL Foundation Bridge transition exam for Version 5.
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