ITIL Managing Professional Track
This module first covers the Create, Deliver & Support stream, training you in the design and support of IT services. You will then tackle the Direct, Plan & Improve module, focused on steering, planning, and continual improvement.
Objectives
Understand the ITIL 4 Managing Professional framework and its four modules. Master the Create, Deliver & Support practices: service design, value stream mapping, and operational support. Apply the Direct, Plan & Improve practices: strategy, governance, and continual improvement. Align IT services with business objectives and stakeholder expectations. Lead organizational change and drive service improvement initiatives. Prepare for the ITIL Managing Professional certification exams.
Target audience
IT managers, service delivery managers, ITIL practitioners who already hold the ITIL Foundation certification and want to advance to the Managing Professional level, and professionals responsible for steering IT strategy, delivery, and improvement.
Prerequisites
ITIL 4 Foundation certification is required. Practical experience in IT service management is strongly recommended.
Target certification
This course prepares you for the ITIL Managing Professional certification.
Instructors
Original Name
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Upcoming sessions
No session scheduled yet. Contact us to hear about the next cohort.
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