ITIL® Foundation — IT Service Management Fundamentals
In this training, you will first discover key concepts related to value, co-creation, products and services, and service relationships. You will then explore the four fundamental dimensions of service management. The program also covers how the Service Value System works, along with the ITIL value chain. Next, you will cover general and service management practices, with a particular focus on incidents, changes, and problems. You will examine the challenges of governance, continual improvement, and guiding principles. Finally, the session concludes with a mock exam and complete preparation for the official certification. The entire program is delivered in an online format and is spread across 3 sessions of 3 hours each.
Objectives
Understand the key concepts of value, co-creation, products, services, and service relationships. Explore the four dimensions of service management. Understand the Service Value System and the ITIL value chain. Apply general management practices and service management practices, with a focus on incidents, changes, and problems. Understand governance, continual improvement, and the guiding principles of ITIL. Prepare for the official ITIL Foundation certification through a mock exam and structured revision.
Target audience
IT professionals, service managers, support teams, and anyone involved in the delivery or management of IT services who wants to understand ITIL best practices and pursue the Foundation certification.
Prerequisites
No prior ITIL certification or specific technical knowledge required. Basic familiarity with IT services and organizations is recommended.
Target certification
This course prepares you for the ITIL® Foundation (PeopleCert) certification.
Instructors
Original Name
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Upcoming sessions
No session scheduled yet. Contact us to hear about the next cohort.
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